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| Before Ordering --> References and Prices | Offers and Discounts | Customer service | Availability and delivery dates | How to Order | Currencies & Payment Options | VAT | Customs Duties | Shipping Costs | ORDER FORM |
Currencies & Payment Options
We offer several
currencies and payment options
that you can use to pay our products. Please
take a while to select the best for you among the ones that we accept.
Do not send any money if we have not confirmed the availability of your order and the payment method.
Currencies
In this website all our prices are published in a virtual currency
that we call Renaissance Worl-wide Currency (= ƒ
= RWC). This is not a legal tender but it is useful to adapt our vast price list
to the continuous variation of the world money market.
At present we can charge in EUROS (= € = EUR) or in Pounds Sterling ( = £ = GBP = Great Britain Pounds) but we do not have fixed exchange rates, neither for these ones nor for other currencies.
When you pay by bank transfer, credit card or money order, you will be charged in your own currency and we will be paid in euros or pounds depending on the destination account. The intermediate banks make the exchange and keep the difference.
When you put an order, you select the currency you want us to charge you (EUR or GBP) and we apply the exchange rate at the moment when we confirm the acceptance of the order.
Since you put the order and we confirm it later on, the exchange rate can have changed.
We try to publish regularly in this website the exchange rates so that you can have a rough updated idea. This is a quite time consuming task and not always possible. Moreover, those rates are only applicable on the stated date.
We will apply automatically new unpublished rates if they are favourable to you. If they are unfavourable to you in less than a 5%, we will honour the published rates. But if they are unfavourable to you in more than a 5% we will contact you before accepting the order, so you can change your decision. You can contact us if you need an estimate or pro-forma invoice with fixed price.
Our latest published exchange rates are:
| 12 July, 2010 | ||||||||
| 1 RWC = | 1.212 | GBP |
 |
United Kingdom Pounds | ||||
| 1 RWC = | 1.371 | EUR |
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European Union Euros | ||||
If you want to know the prices in other currencies you will have to acquiesce in an approximation as none of the known payment methods allow to foretell the exact amount.
Only as a reference, we also publish for you the following rates on the stated date:
| 12 July, 2010 | ||||||||
| 1 RWC = | 1.814 | USD |
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United Stated Dollars | ||||
| 1 RWC = | 161.0 | JPY |
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Japan Yen | ||||
| 1 RWC = | 1.873 | CAD |
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Canada Dollars | ||||
| 1 RWC = | 2.080 | AUD |
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Australia Dollars | ||||
| 1 RWC = | 1.935 | CHF |
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Switzerland Francs | ||||
| 1 RWC = | 56.01 | RUB |
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Russia Rubles | ||||
| 1 RWC = | 12.29 | CNY |
 |
China Yuan Renminbi | ||||
| 1 RWC = | 13.82 | ZAR |
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South Africa Rand | ||||
| 1 RWC = | 23.21 | MXN |
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Mexico Pesos | ||||
You can have a rough idea of the exchange rate consulting at any exchange office or through internet. If you want to know why we cannot apply exactly the exchange rates published in the newspapers, through Internet and in some banks , please, consult this page: [Currency Exchange Rates].
We accept the following methods of payment.
See below the pros and cons of each one.
| Pounds Sterling (GBP = £) | EUROS (€) | |
| Bank transfer | If marked sender to pay all charges. |
This can be done in two ways: directly in cash in the offices
of our bank (usually without any expense) or from your bank. We have to receive the stated amount, so the sender has to pay all the charges. This method has a discount of 1% on the total amount. |
| Country | Spain | Spain |
| Bank name | Banco Sabadell Atlántico | Banco Sabadell Atlántico |
| Bank code (BIC/SWIFT) | XXXX XXXX XXXX (please, ask) | XXXX XXXX XXXX (please, ask) |
| Bank address | Av. Reina Victoria 56. 28003 Madrid | Av. Reina Victoria 56. 28003 Madrid |
| Account title | Masterkit / RWC | Masterkit / RWC |
| Account Number (IBAN) | ESXX XXXX 5232 XXXX XXXX XXXX (please, ask) | ESXX XXXX 5232 XXXX XXXX XXXX (please, ask) |
| Credit Card |
Not available. |
Please, use our secure 2-message
system to give us your credit card details. We accept most common credit cards but we cannot accept American Express. |
| Money order |
Not available. |
If marked sender to pay all charges. Only Western Union, MoneyGram and Postal giros can be accepted. |
| Address |
Masterkit / RWC Av. Doctor Federico Rubio 51, local. 28039 Madrid - Spain |
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| Phone & Fax | (+34) 91 450 30 50 | |
| Cash | If you visit our showroom or workshop, you can pay in cash. | If you visit our showroom or workshop, you can pay in cash. |
| Cash on Delivery (COD) |
Not available. |
Please consult, because it is not possible to all destinations. |
| Cheque |
Not available. |
If drawn on a bank with an Spanish address and made payable to Masterkit / RWC |
| PayPal, Verysign, etc. |
Not available. |
Not available. |
Pros and cons of the
payment methods
It is very difficult to recommend one method of payment because it
depends on many factors and which is best for one customer can be worse for
other one.
Whichever method you choose will have cost of currency exchange and cost of remittance of the money. These costs are highly dependable on your bank, country, etc.
Bank transfer
Sending the money directly to our bank account is, in most cases, the
cheapest and quickest system (please check it because is highly dependable
on the prices that your bank will charge you for this service).
We do not accept transfers with some due expenses. We need to be paid for the exact total amount of the order, so do not forget to explicitly tell your banker that you want to pay all the charges of the transaction.
We apply a 1% discount on the total of the invoice in EUROS if everything is correct and we do not have to intervene in the process of payment. Obviously, we will confirm previously the amount and other details.
To avoid any problem, please, give to your bank all our details, particularly the BIC and IBAN (international format codes of our bank and account). Send us a copy of the confirmation or receipt of the transfer by fax or email.
Money order
With this system you send the money to our premises instead to our
bank and so, it is restricted to agent’s availability and hours of operation.
Postal giros are usually cheap but slow. They deliver the money directly in our premises.
Western Union, MoneyGram and other companies do not sent to our premises but to their agents' offices. When you send the money they give you a code of the transaction. Then, you have to communicate this code to us and with it we can go to the agent's office to receive the money.
This system turns out to be quite embarrassing for us. But can be convenient for you as you don’t need a bank account or credit card, and depending on the origin and destination can be cheap. Remember to consult not only the cost of the transfer fees but also the currency exchange rate set by the company.
Unfortunately, there is not any known agent of other companies nearby, and so only Western Union, MoneyGram and Postal giros can be accepted.
We do not accept transfers with some due expenses. We need to be paid for the exact total amount of the order, so do not forget to explicitly tell your banker that you want to pay all the charges of the transaction.
Credit Card
Paying with credit card is quick and easy. They apply a
good exchange rate if you pay in different currency.
Debiting your Credit Card
We will not debit money from your card until just before your items are
dispatched. On the date of dispatch you will receive an e-mail message
confirming the date, contents and method of your delivery. If you have ordered
several items with different availabilities, unless you request them to be held
and sent together we will debit your card as each of those items become
available and are dispatched.
Is it sure to give the credit
card details?
Every time when you use the credit or debit cards in a
restaurant, petrol station or any shop, you are giving all the details to the
seller (type of card, number, expiration date, card holder name, etc) and
somebody could do a fraudulent use of it. This is the reason why you should not
publish either send the details by email or through some web pages.
We have developed a completely secure 2-message system that you can use to pay our products with the card without having to enter your complete card number on the Internet. We need, of course, all the card details, but you do not have to send them in one, but in two complementary messages.
1 - When filling out the Order Form, enter just half of the credit card number and expiry date . Put some X's where the information is missing. For example:
Number: XX12-34XX-5X6X-7XX8
Exp date: XX / 06
Send your order by email, post or fax (see our addresses)
2 - Use preferably a different way to send another message but this time with the lacking card information (the previous X's): if the first one was sent by email, the second one can be sent by fax. Include again a copy of the order, which gives us a way to track your order . In our example:
Number: 12XX-XX34-X5X6-X78X
Exp date: 12 / XX
Card Security Code
The Card Security Code (CSC), is a security feature for credit card
transactions, giving protection against credit card fraud, used to secure "card
not present" transactions occurring over the Internet, by mail, or over the
phone.
The CSC is a 3 or 4 digit value printed on the card, but not available on the magnetic stripe. Supplying this code in a transaction is intended to verify that the customer has the card in their physical possession and is not using a stolen credit card number.
For Visa, MasterCard and Discover Cards
Look at the signature box. You will find either the
entire 16-digit credit card number or just the last 4 digits, followed by the
3-digit CSC.
For American Express Cards
The CSC is always located above the account number on
the face of the card, sometimes on the left side and sometimes on the right.
Note: Some American Express cards have a 4-digit number below the account
number. This is not the CSC.
More security
For security reasons, the card editor can require you to send some more
information (photocopies or scanned images), typically:
1- A copy of both sides of the card
2- A signed copy of the order.
Cash on delivery (COD)
This system has for you the advantage that you do not pay until
you receive the product. But it also has two disadvantages: you have to pay in
cash and it can be quite expensive for some destinations both regarding the
currency exchange rate and the remittance of the money.
The extra costs of the COD system will be charged to you in addition to the total of the order. In most cases the extra cost will be of about 1%-5% of the price but you will save quite the same amount in the costs of transferring the money.
We cannot send COD to all destinations. Please, consult.
Cheque
This is probably the most expensive and sluggish method for foreign
customers.
That is why we only accept cheques in euros if drawn on a bank with an Spanish address or in pounds if drawn on a bank with an English address.
Paying by cheque or postal order causes a delay because we don't begin to process your order until your payment has been processed and the funds have cleared.
Don't forget...
- to submit the completed order form on our website
- to print out the completed order form, and attach it to the cheque.
- to sign your cheque
- to check that the amount in numbers is the same as the amount in writing.
- write your e-mail address clearly on the back of the cheque
- to post your cheque to our address in Spain (if drawn in euros).
Internet
platforms
With this systems (PayPal, Verysign...), you pay with your credit card, but
because of the encryption of the messages, the advantage for you is that we do
not get your card details and it is very difficult that anybody could get them
and do a fraudulent use of it.
This is a very good system when you buy something to a unknown particular or company, but you have to assume the charge of an additional intermediary, usually between 3% to 5% more.
To avoid this extra charge, you can use with us our explained 2-message system to pay with credit card. It is practically impossible that anybody else could get your card information.
Copyright © 1999
Renaissance Workshop Company Ltd.
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Phone & Fax:(+34) 91 450 30 50
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